Returns & Exchanges
At Ashdown Engineering, we stand by the quality of our bass amplifiers and pedals; if you are not entirely satisfied with your purchase, you can return your gear within 30 days for a full refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the item in its original packaging, including all cables, manuals, and accessories, to ensure the product remains protected during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized courier location, keeping a copy of your tracking information.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing